Working in the new way: A preliminary study of media synchronicity and job satisfaction

Martin Hassell, Moez Limayem

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

For many organizations, it is not feasible to expect all or some of the members to be able to meet physically. Members of organizations use different types of media to communicate information and to make decisions. In this paper, we completed an initial study that looked at how the type of media, specifically the level of synchronicity supported by the media, influenced individuals' job satisfaction. We used two different levels of media synchronicity represented by two systems, virtual worlds and email. We predicted that individuals perceive greater job satisfaction when they use media higher in media synchronicity. We also predicted that presence and social presence would play a role this relationship. In a study consisting of 56 participants, we used vignettes to manipulate perceptions of using one of the two systems. We found support for our main hypothesis that when there is higher media synchronicity, individuals perceive greater job satisfaction.

Original languageEnglish (US)
Title of host publication16th Americas Conference on Information Systems 2010, AMCIS 2010
Pages1916-1926
Number of pages11
StatePublished - 2010
Externally publishedYes
Event16th Americas Conference on Information Systems 2010, AMCIS 2010 - Lima, Peru
Duration: Aug 12 2010Aug 15 2010

Publication series

Name16th Americas Conference on Information Systems 2010, AMCIS 2010
Volume3

Other

Other16th Americas Conference on Information Systems 2010, AMCIS 2010
Country/TerritoryPeru
CityLima
Period8/12/108/15/10

Keywords

  • Job satisfaction
  • Media synchronicity
  • Presence
  • Social presence
  • Virtual worlds

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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