Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality

Md Nazmul Hossain; Morgan Vigil-Hayes

doi:10.1145/3544549.3585795

Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality

Md Nazmul Hossain, Morgan Vigil-Hayes

Informatics, Computing, and Cyber Systems, School of

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Despite efforts towards pervasive, high-speed broadband connectivity, users worldwide continue to experience a persistent multinetwork reality-a reality of intermittent Internet access over multiple networks of varying capacities across space and time. In this late-breaking work, we investigate the challenges users face while using different Internet-based services and the mitigating strategies they adopt to overcome those challenges in a multinetwork reality. In addition, we also investigate how users envision software-based interventions that might augment their existing strategies and help them better manage their activities in a multinetwork reality. Finally, based on our findings from a qualitative analysis of semi-structured interviews, we explore a two-dimensional design space defined by cognitive and resource costs and discuss directions for future work.

Original language	English (US)
Title of host publication	CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450394222
DOIs	https://doi.org/10.1145/3544549.3585795
State	Published - Apr 19 2023
Event	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: Apr 23 2023 → Apr 28 2023

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/Territory	Germany
City	Hamburg
Period	4/23/23 → 4/28/23

Keywords

broadband connectivity
design space
digital divide
multinetwork reality
qualitative analysis

ASJC Scopus subject areas

Human-Computer Interaction
Computer Graphics and Computer-Aided Design
Software

Access to Document

10.1145/3544549.3585795

Cite this

Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality. / Hossain, Md Nazmul; Vigil-Hayes, Morgan.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2023. 320 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Hossain, MN & Vigil-Hayes, M 2023, Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality. in CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 320, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023, Hamburg, Germany, 4/23/23. https://doi.org/10.1145/3544549.3585795

@inproceedings{d0b21079c5cd4114a7c85eaf5b48a8be,

title = "Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality",

abstract = "Despite efforts towards pervasive, high-speed broadband connectivity, users worldwide continue to experience a persistent multinetwork reality-a reality of intermittent Internet access over multiple networks of varying capacities across space and time. In this late-breaking work, we investigate the challenges users face while using different Internet-based services and the mitigating strategies they adopt to overcome those challenges in a multinetwork reality. In addition, we also investigate how users envision software-based interventions that might augment their existing strategies and help them better manage their activities in a multinetwork reality. Finally, based on our findings from a qualitative analysis of semi-structured interviews, we explore a two-dimensional design space defined by cognitive and resource costs and discuss directions for future work.",

keywords = "broadband connectivity, design space, digital divide, multinetwork reality, qualitative analysis",

author = "Hossain, {Md Nazmul} and Morgan Vigil-Hayes",

note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",

year = "2023",

month = apr,

day = "19",

doi = "10.1145/3544549.3585795",

language = "English (US)",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

booktitle = "CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems",

}

TY - GEN

T1 - Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality

AU - Hossain, Md Nazmul

AU - Vigil-Hayes, Morgan

PY - 2023/4/19

Y1 - 2023/4/19

N2 - Despite efforts towards pervasive, high-speed broadband connectivity, users worldwide continue to experience a persistent multinetwork reality-a reality of intermittent Internet access over multiple networks of varying capacities across space and time. In this late-breaking work, we investigate the challenges users face while using different Internet-based services and the mitigating strategies they adopt to overcome those challenges in a multinetwork reality. In addition, we also investigate how users envision software-based interventions that might augment their existing strategies and help them better manage their activities in a multinetwork reality. Finally, based on our findings from a qualitative analysis of semi-structured interviews, we explore a two-dimensional design space defined by cognitive and resource costs and discuss directions for future work.

AB - Despite efforts towards pervasive, high-speed broadband connectivity, users worldwide continue to experience a persistent multinetwork reality-a reality of intermittent Internet access over multiple networks of varying capacities across space and time. In this late-breaking work, we investigate the challenges users face while using different Internet-based services and the mitigating strategies they adopt to overcome those challenges in a multinetwork reality. In addition, we also investigate how users envision software-based interventions that might augment their existing strategies and help them better manage their activities in a multinetwork reality. Finally, based on our findings from a qualitative analysis of semi-structured interviews, we explore a two-dimensional design space defined by cognitive and resource costs and discuss directions for future work.

KW - broadband connectivity

KW - design space

KW - digital divide

KW - multinetwork reality

KW - qualitative analysis

UR - http://www.scopus.com/inward/record.url?scp=85158078261&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85158078261&partnerID=8YFLogxK

U2 - 10.1145/3544549.3585795

DO - 10.1145/3544549.3585795

M3 - Conference contribution

AN - SCOPUS:85158078261

T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery

T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023

Y2 - 23 April 2023 through 28 April 2023

ER -

Woes, Workarounds, and Wishes of Users Living in a Multinetwork Reality

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this