Abstract
The Mayo Clinic Systems Model presented in this chapter provides a vantage point through the window of desirable patient/guest services outcomes. The Systems Model provides a roadmap or blueprint for the integration of all of the services from pre-Mayo to post-Mayo and all the processes in between. The understanding of this model can lead to a very positive level of patient/ guest satisfaction and a positive health outcome.
Original language | English (US) |
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Title of host publication | Medical Tourism and Wellness |
Subtitle of host publication | Hospitality Bridging Healthcare (H2H) |
Publisher | Apple Academic Press |
Pages | 47-73 |
Number of pages | 27 |
ISBN (Electronic) | 9781771885065 |
ISBN (Print) | 9781771885058 |
DOIs | |
State | Published - Jan 1 2017 |
Externally published | Yes |
Keywords
- Healthcare
- Hotel
- Medical tourism
- Process
- Systems model
ASJC Scopus subject areas
- General Economics, Econometrics and Finance
- General Business, Management and Accounting
- General Medicine