Using awareness information to enhance online discussion forums: A systematic mapping study

Dhanielly Paulina R. De Lima, Marco A. Gerosa, Jose Francisco De Magalhaes Netto

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations


Context: Since online discussion forums are widely used in Distance Learning platforms, instructors ought to be aware of what is happening in them. Goal: Our study aimed to identify scientific studies that investigate awareness in online forums in Learning Management Systems (LMS) and Massive Open Online Courses (MOOC). Method: We conducted a systematic mapping to identify, filter, and classify primary studies. Results: We selected 51 papers and categorized the difficulties faced by discussion forum users into four groups: visualization, motivation, structural, and accompaniment. In addition, we identified six types of awareness elements: informal, group-structural, workspace, social, task, and concept awareness. The results were divided into two types: system/framework and approach/investigation. Conclusion: our study provides an overview of the state of the art and challenges concerning awareness information in online forums and may guide future studies and tool development.

Original languageEnglish (US)
Title of host publicationFrontiers in Education
Subtitle of host publicationFostering Innovation Through Diversity, FIE 2018 - Conference Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781538611739
StatePublished - Jul 2 2018
Externally publishedYes
Event48th Frontiers in Education Conference, FIE 2018 - San Jose, United States
Duration: Oct 3 2018Oct 6 2018

Publication series

NameProceedings - Frontiers in Education Conference, FIE
ISSN (Print)1539-4565


Conference48th Frontiers in Education Conference, FIE 2018
Country/TerritoryUnited States
CitySan Jose


  • Alerts
  • Asynchronous communication
  • Awareness
  • Distance education
  • Mediation
  • Online discussion forum
  • Online learning
  • Perception

ASJC Scopus subject areas

  • Software
  • Education
  • Computer Science Applications


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