This paper sought to develop a tool called the Environmental Scorecard (ESC) with which managers, executives, board members, and share holders, could quantify the environmental and financial impact of the company as a whole, as well as specific environmental initiatives undertaken by the company. The ESC tool can help to promote environmental quality to stakeholders including hospitality owners, stockholders, managers/ employees, and also customers interested in improving and maintaining the quality of the environment. The balance of this paper describes how this tool was modeled after Kaplan and Norton's (1992) Balanced Scorecard - a tool that assesses the quality of a firm's financial and guest performance.
|Original language||English (US)|
|Number of pages||15|
|Journal||Journal of Quality Assurance in Hospitality and Tourism|
|State||Published - 2009|
- Balanced score card
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management