The Influence of Political Skill and Community Capabilities on Microtask Worker Hourly Wage: A Mixed Methods Study of Mechanical Turk

Paul M. Di Gangi, Jack L. Howard, Charn P. McAllister, Jason Bennett Thatcher

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Microlabor markets engage workers in temporary employment contracts to complete short-duration tasks for micropayments. Because microlabor platforms often preclude worker interaction, independent microtasking communities have emerged to allow workers to exchange ideas and interact to improve their work performance. Research has yet to take an in-depth look at how workers utilize microtasking communities to mitigate unpaid coordination costs to improve their financial productivity. The present study uses political skill as a theorizing lens to investigate how microtask workers utilize the capabilities of these communities that influence their ability to avoid financial marginalization. Using pseudo-ethnography and thematic analysis, we employed a sequential mixed methods design to identify how community capabilities and ideological beliefs influence worker performance. These insights then informed the design of an empirical study using survey data from 253 Amazon Mechanical Turk workers who use microtasking communities to test our research model. We found that politically skilled individuals use community capabilities, subsequently influencing their hourly wage. We also found that microtasking ideology weakens the effects of political skill on community capabilities and their influence on hourly wages. We discuss several contributions to the political skill and microtask literature.

Original languageEnglish (US)
Article number7
Pages (from-to)890-935
Number of pages46
JournalJournal of the Association for Information Systems
Volume25
Issue number4
DOIs
StatePublished - Jul 2024
Externally publishedYes

Keywords

  • Crowd Work
  • Financial Performance
  • Information Utility
  • Mechanical Turk
  • Microtasking
  • Microtasking Ideology
  • MTurk
  • Online Communities
  • Political Skill
  • Social Support

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications

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