Social media and customer relationship management technologies: Influencing buyer-seller information exchanges

Keyphrases

• Social Media 100%
• Buyer-seller Relationships 100%
• Information Exchange 100%
• Social Consumers 100%
• Customer Relationship Management 100%
• Management Technology 100%
• Sales Technology 66%
• Salespeople 66%
• Buyers 66%
• Seller 66%
• Use Technology 33%
• Information Communication 33%
• Salesforce 33%
• Information Sharing 33%
• Social Exchange Theory 33%
• CRM Technology 33%
• Social Media Technologies 33%
• Behavior Relationship 33%
• Technology Application 33%
• Information Collection 33%
• Social Media Use 33%
• Task-technology Fit 33%
• Product Information 33%
• Competitive Information 33%
• Dyadic Data 33%
• Boundary Spanning 33%
• Business-to-business Salespeople 33%
• Industrial Customers 33%

Social Sciences

• Social Media 100%
• Technology Management 100%
• Sales 66%
• Communication Information 33%
• Social Exchange Theory 33%
• Media Technology 33%
• Information Exchange 33%
• Information Collection 33%
• Media Use 33%
• Boundary Spanning 33%