Relations between actions performed by users and their engagement

Ana Paula Ana, Claudia de O. Melo, Artur S. Rozestraten, Marco Aurelio Gerosa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Although Galleries, Libraries, Archives, and Museums (GLAMs) increasingly encourage users to assist in the curation of online collections through open collaboration systems, measuring users’ engagement in these systems is a dynamic and complex challenge. We analyzed 18 user’s actions over 20 days according to the User Engagement Scale (UES) and based on Maximal Repeating Patterns (MRPs) and correlations between user interaction elements and dimensions of user engagement (focused attention, perceived usability, aesthetics, and reward). Our results show differences in usage tactics for users with high, medium, and low scores from UES, and monotonically increasing moderate correlations between perceived usability scores and game design elements. Additionally, we found that the longer the mean time interval between two consecutive user actions during a usage period lasted, the higher the UES score was. These results help to understand what influences user engagement, isolating the effects of user interaction elements.

Original languageEnglish (US)
Title of host publicationCollaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings
EditorsArmanda Rodrigues, Nuno Preguiça, Benjamim Fonseca
PublisherSpringer-Verlag
Pages207-222
Number of pages16
ISBN (Print)9783319995038
DOIs
StatePublished - 2018
Event24th International Conference on Collaboration and Technology, CRIWG 2018 - Costa de Caparica, Portugal
Duration: Sep 5 2018Sep 7 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11001 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference24th International Conference on Collaboration and Technology, CRIWG 2018
Country/TerritoryPortugal
CityCosta de Caparica
Period9/5/189/7/18

Keywords

  • Gamification
  • GLAM
  • MRP
  • Open collaboration community
  • UES
  • User action
  • User engagement
  • User interaction element

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science

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