Relations between actions performed by users and their engagement

Ana Paula Ana; Claudia de O. Melo; Artur S. Rozestraten; Marco Aurelio Gerosa

doi:10.1007/978-3-319-99504-5_17

Relations between actions performed by users and their engagement

Ana Paula Ana, Claudia de O. Melo, Artur S. Rozestraten, Marco Aurelio Gerosa

Informatics, Computing, and Cyber Systems, School of

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Although Galleries, Libraries, Archives, and Museums (GLAMs) increasingly encourage users to assist in the curation of online collections through open collaboration systems, measuring users’ engagement in these systems is a dynamic and complex challenge. We analyzed 18 user’s actions over 20 days according to the User Engagement Scale (UES) and based on Maximal Repeating Patterns (MRPs) and correlations between user interaction elements and dimensions of user engagement (focused attention, perceived usability, aesthetics, and reward). Our results show differences in usage tactics for users with high, medium, and low scores from UES, and monotonically increasing moderate correlations between perceived usability scores and game design elements. Additionally, we found that the longer the mean time interval between two consecutive user actions during a usage period lasted, the higher the UES score was. These results help to understand what influences user engagement, isolating the effects of user interaction elements.

Original language	English (US)
Title of host publication	Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings
Editors	Armanda Rodrigues, Nuno Preguiça, Benjamim Fonseca
Publisher	Springer-Verlag
Pages	207-222
Number of pages	16
ISBN (Print)	9783319995038
DOIs	https://doi.org/10.1007/978-3-319-99504-5_17
State	Published - 2018
Event	24th International Conference on Collaboration and Technology, CRIWG 2018 - Costa de Caparica, Portugal Duration: Sep 5 2018 → Sep 7 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11001 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	24th International Conference on Collaboration and Technology, CRIWG 2018
Country/Territory	Portugal
City	Costa de Caparica
Period	9/5/18 → 9/7/18

Keywords

GLAM
Gamification
MRP
Open collaboration community
UES
User action
User engagement
User interaction element

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-99504-5_17

Cite this

Ana, A. P., de O. Melo, C., S. Rozestraten, A., & Gerosa, M. A. (2018). Relations between actions performed by users and their engagement. In A. Rodrigues, N. Preguiça, & B. Fonseca (Eds.), Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings (pp. 207-222). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11001 LNCS). Springer-Verlag. https://doi.org/10.1007/978-3-319-99504-5_17

Relations between actions performed by users and their engagement. / Ana, Ana Paula; de O. Melo, Claudia; S. Rozestraten, Artur et al.
Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings. ed. / Armanda Rodrigues; Nuno Preguiça; Benjamim Fonseca. Springer-Verlag, 2018. p. 207-222 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11001 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Ana, AP, de O. Melo, C, S. Rozestraten, A & Gerosa, MA 2018, Relations between actions performed by users and their engagement. in A Rodrigues, N Preguiça & B Fonseca (eds), Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11001 LNCS, Springer-Verlag, pp. 207-222, 24th International Conference on Collaboration and Technology, CRIWG 2018, Costa de Caparica, Portugal, 9/5/18. https://doi.org/10.1007/978-3-319-99504-5_17

Ana AP, de O. Melo C, S. Rozestraten A, Gerosa MA. Relations between actions performed by users and their engagement. In Rodrigues A, Preguiça N, Fonseca B, editors, Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings. Springer-Verlag. 2018. p. 207-222. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-99504-5_17

Ana, Ana Paula ; de O. Melo, Claudia ; S. Rozestraten, Artur et al. / Relations between actions performed by users and their engagement. Collaboration and Technology - 24th International Conference, CRIWG 2018, Proceedings. editor / Armanda Rodrigues ; Nuno Preguiça ; Benjamim Fonseca. Springer-Verlag, 2018. pp. 207-222 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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author = "Ana, {Ana Paula} and {de O. Melo}, Claudia and {S. Rozestraten}, Artur and Gerosa, {Marco Aurelio}",

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AU - Ana, Ana Paula

AU - de O. Melo, Claudia

AU - S. Rozestraten, Artur

AU - Gerosa, Marco Aurelio

N1 - Publisher Copyright: © Springer Nature Switzerland AG 2018.

PY - 2018

Y1 - 2018

N2 - Although Galleries, Libraries, Archives, and Museums (GLAMs) increasingly encourage users to assist in the curation of online collections through open collaboration systems, measuring users’ engagement in these systems is a dynamic and complex challenge. We analyzed 18 user’s actions over 20 days according to the User Engagement Scale (UES) and based on Maximal Repeating Patterns (MRPs) and correlations between user interaction elements and dimensions of user engagement (focused attention, perceived usability, aesthetics, and reward). Our results show differences in usage tactics for users with high, medium, and low scores from UES, and monotonically increasing moderate correlations between perceived usability scores and game design elements. Additionally, we found that the longer the mean time interval between two consecutive user actions during a usage period lasted, the higher the UES score was. These results help to understand what influences user engagement, isolating the effects of user interaction elements.

AB - Although Galleries, Libraries, Archives, and Museums (GLAMs) increasingly encourage users to assist in the curation of online collections through open collaboration systems, measuring users’ engagement in these systems is a dynamic and complex challenge. We analyzed 18 user’s actions over 20 days according to the User Engagement Scale (UES) and based on Maximal Repeating Patterns (MRPs) and correlations between user interaction elements and dimensions of user engagement (focused attention, perceived usability, aesthetics, and reward). Our results show differences in usage tactics for users with high, medium, and low scores from UES, and monotonically increasing moderate correlations between perceived usability scores and game design elements. Additionally, we found that the longer the mean time interval between two consecutive user actions during a usage period lasted, the higher the UES score was. These results help to understand what influences user engagement, isolating the effects of user interaction elements.

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Relations between actions performed by users and their engagement

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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