Abstract
This research examined the complexity of the hospitality workplace and the need for managers to become successful in developing their roles as manager/leaders as they progress through the organization. The use of profiling at the onset and throughout a manager's career as a means of selecting qualified managers into appropriate positions is explored. A case study of one such company that provides profiling to organizations is presented as an example of the philosophy of profiling and how it is utilized.
Original language | English (US) |
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Pages (from-to) | 77-88 |
Number of pages | 12 |
Journal | Journal of Quality Assurance in Hospitality and Tourism |
Volume | 1 |
Issue number | 2 |
DOIs | |
State | Published - Jun 1 2000 |
Externally published | Yes |
Keywords
- Case study
- Gallup
- High-performance
- Person-job fit
- Person-organization fit
- Profiling
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management