Profiling for the high-performance workplace

John A. Williams, Fred J. Demicco

Research output: Contribution to journalArticlepeer-review


This research examined the complexity of the hospitality workplace and the need for managers to become successful in developing their roles as manager/leaders as they progress through the organization. The use of profiling at the onset and throughout a manager's career as a means of selecting qualified managers into appropriate positions is explored. A case study of one such company that provides profiling to organizations is presented as an example of the philosophy of profiling and how it is utilized.

Original languageEnglish (US)
Pages (from-to)77-88
Number of pages12
JournalJournal of Quality Assurance in Hospitality and Tourism
Issue number2
StatePublished - Jun 1 2000
Externally publishedYes


  • Case study
  • Gallup
  • High-performance
  • Person-job fit
  • Person-organization fit
  • Profiling

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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