Packaged software: Selection and implementation policies

Many organizations use packaged software as an alternative to in-house developed information systems. Small businesses, unlike their large counterparts, often lack the organizational resources and technical expertise to develop information systems in-house. In other words, for small businesses packaged software is not just an attractive alternative but, in fact, is the only way to acquire information systems. However, while the lack of information systems staff members forces a reliance on packaged software, it simultaneously decreases the likelihood that the chosen package will satisfy the organization's information needs. The present study develops a packaged software selection model for small businesses which combines previous academic research in large businesses with the results of an exploratory study in small businesses. The purpose of our research project is to develop a model which can help small businesses to select packaged software that better satisfies their needs.