Abstract
The use of dispersed teams is prevalent in today’s organizations, and managers and chief information officers (CIOs) face challenges and issues regarding the organization and effectiveness of these types of teams. The objective of this research is to obtain greater understanding and insights of media impacts and dispersed team performance and provide additional clarity of media impacts theories. An experiment involving a team task that required large amount of information sharing and exchange was conducted. Using a combination of analysis of variance (ANOVA) and hierarchical linear modeling (HLM), results from a sample of 152 individuals, comprising 50 teams, showed that the media itself did not significantly affect decision quality. Teams communicated poorly or effectively despite the media that were used. The communication media did have a significant impact on the time required to complete the task, on satisfaction with the communication process, and on individuals’ perceptions of their own participation.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 18-25 |
| Number of pages | 8 |
| Journal | Journal of Computer Information Systems |
| Volume | 60 |
| Issue number | 1 |
| DOIs | |
| State | Published - Jan 2 2020 |
| Externally published | Yes |
Keywords
- Media synchronicity
- dispersed teams
- media richness
- social presence
- virtual teams
ASJC Scopus subject areas
- Information Systems
- Education
- Computer Networks and Communications