Media Impacts and Performance in Dispersed Teams

Martin D. Hassell, Moez Limayem

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

The use of dispersed teams is prevalent in today’s organizations, and managers and chief information officers (CIOs) face challenges and issues regarding the organization and effectiveness of these types of teams. The objective of this research is to obtain greater understanding and insights of media impacts and dispersed team performance and provide additional clarity of media impacts theories. An experiment involving a team task that required large amount of information sharing and exchange was conducted. Using a combination of analysis of variance (ANOVA) and hierarchical linear modeling (HLM), results from a sample of 152 individuals, comprising 50 teams, showed that the media itself did not significantly affect decision quality. Teams communicated poorly or effectively despite the media that were used. The communication media did have a significant impact on the time required to complete the task, on satisfaction with the communication process, and on individuals’ perceptions of their own participation.

Original languageEnglish (US)
Pages (from-to)18-25
Number of pages8
JournalJournal of Computer Information Systems
Volume60
Issue number1
DOIs
StatePublished - Jan 2 2020
Externally publishedYes

Keywords

  • dispersed teams
  • media richness
  • Media synchronicity
  • social presence
  • virtual teams

ASJC Scopus subject areas

  • Information Systems
  • Education
  • Computer Networks and Communications

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