Incorporation of operational audits in hotel front office courses

One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.