Implementing virtual career counseling and advising at a major University

Shane Haberstroh, Shirley Rowe, Stefanie Cisneros

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


With college students using the Internet to meet a variety of professional and personal needs, college campuses are seeking ways to enhance their student services by using emerging technologies. In this case study, the authors discuss the implementation of online career advising and planning services via synchronous chat sessions. Given the constraints concerning vendor selection, procurement issues, software implementation, and limited budgets, it was critical for the career counseling team to find a robust, secure, and affordable software platform to meet their needs. It was important that this software and service appeal to students as they sought personal career development. The team considered existing practice standards to guide the implementation of this innovative student service. With these elements in place, the authors discuss the process of launching an online career planning and advising program and the resulting challenges that emerged.

Original languageEnglish (US)
Pages (from-to)31-44
Number of pages14
JournalJournal of Cases on Information Technology
Issue number3
StatePublished - 2009
Externally publishedYes


  • Online Behavior
  • Online Relationships
  • Social Support
  • Virtual Organization

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management


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