How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects

Luiz Philipe Serrano Alves; Igor Scaliante Wiese; Ana Paula Chaves; Igor Steinmacher

doi:10.1007/978-3-030-94890-0_6

How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects

Luiz Philipe Serrano Alves, Igor Scaliante Wiese, Ana Paula Chaves, Igor Steinmacher

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Scopus citations

Abstract

Open Source Software (OSS) is making a meteoric rise in the software industry since several big companies have entered this market. Unfortunately, newcomers enter these projects and usually lose interest in contributing because of several factors. This paper aims to reduce the problems users face when they walk their first steps into OSS projects: finding the appropriate task. This paper presents a chatbot that filters tasks to help newcomers choose a task that fits their skills. We performed a quantitative and a qualitative study comparing the chatbot with the current GitHub issue tracker interface, which uses labels to categorize and identify tasks. The results show that users perceived the chatbot as easier to use than the GitHub issue tracker. Additionally, users tend to interpret the use of chatbots as situational, helping mainly newcomers and inexperienced contributors.

Original language	English (US)
Title of host publication	Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers
Editors	Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	90-107
Number of pages	18
ISBN (Print)	9783030948894
DOIs	https://doi.org/10.1007/978-3-030-94890-0_6
State	Published - 2022
Externally published	Yes
Event	5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021 - Virtual, Online Duration: Nov 23 2021 → Nov 24 2021

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	13171 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021
City	Virtual, Online
Period	11/23/21 → 11/24/21

Keywords

Barriers
Chatbots
Newcomers
Onboarding
Open source software
Skills
Software engineering

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-030-94890-0_6

Cite this

Serrano Alves, L. P., Wiese, I. S., Chaves, A. P., & Steinmacher, I. (2022). How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. In A. Følstad, T. Araujo, S. Papadopoulos, E. L.-C. Law, E. Luger, M. Goodwin, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers (pp. 90-107). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 13171 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-94890-0_6

How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. / Serrano Alves, Luiz Philipe; Wiese, Igor Scaliante; Chaves, Ana Paula et al.
Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers. ed. / Asbjørn Følstad; Theo Araujo; Symeon Papadopoulos; Effie L.-C. Law; Ewa Luger; Morten Goodwin; Petter Bae Brandtzaeg. Springer Science and Business Media Deutschland GmbH, 2022. p. 90-107 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 13171 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Serrano Alves, LP, Wiese, IS, Chaves, AP & Steinmacher, I 2022, How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. in A Følstad, T Araujo, S Papadopoulos, EL-C Law, E Luger, M Goodwin & PB Brandtzaeg (eds), Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 13171 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 90-107, 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, Virtual, Online, 11/23/21. https://doi.org/10.1007/978-3-030-94890-0_6

Serrano Alves LP, Wiese IS, Chaves AP, Steinmacher I. How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. In Følstad A, Araujo T, Papadopoulos S, Law ELC, Luger E, Goodwin M, Brandtzaeg PB, editors, Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers. Springer Science and Business Media Deutschland GmbH. 2022. p. 90-107. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-94890-0_6

Serrano Alves, Luiz Philipe ; Wiese, Igor Scaliante ; Chaves, Ana Paula et al. / How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects. Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Revised Selected Papers. editor / Asbjørn Følstad ; Theo Araujo ; Symeon Papadopoulos ; Effie L.-C. Law ; Ewa Luger ; Morten Goodwin ; Petter Bae Brandtzaeg. Springer Science and Business Media Deutschland GmbH, 2022. pp. 90-107 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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