Guidance on the usability-privacy tradeoff for utility customer data aggregation

Benjamin L. Ruddell, Dan Cheng, Eric Daniel Fournier, Stephanie Pincetl, Caryn Potter, Richard Rushforth

Research output: Contribution to journalArticlepeer-review

8 Scopus citations


Modern cities, along with their researchers and innovators can benefit from applying “ big data” to their sustainability and infrastructure problems and policies, e.g., water and energy consumption. Unfortunately, current utility customer data (UCD) privacy rulemaking fails to ensure safe release of these data for the public benefit and does not currently strike a sound balance between the competing values of usability and privacy. This paper presents a statistical analysis of the tradeoff between usability and privacy for UCD in Los Angeles. The tradeoffs vary by economic sector (residential vs. commercial/industrial) and by utility type (water, electricity, natural gas). This paper provides guidance for safer and more ethically balanced aggregation and release of utility customer data.

Original languageEnglish (US)
Article number101106
JournalUtilities Policy
StatePublished - Dec 2020


  • Data aggregation
  • Data de-identification
  • Data ethics
  • Data privacy
  • Regulation
  • Utility customer data
  • Utility data policy

ASJC Scopus subject areas

  • Business and International Management
  • Development
  • Sociology and Political Science
  • Management, Monitoring, Policy and Law


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