TY - JOUR
T1 - Emotional labor
T2 - Advancing our public administration classroom
AU - Rinfret, Sara
AU - Wise, Eric
N1 - Publisher Copyright:
© 2023 Network of Schools of Public Policy, Affairs, and Administration.
PY - 2024
Y1 - 2024
N2 - Public administration courses often use the pillars of public administration (e.g., efficiency, effectiveness, equity, economy, accountability, responsiveness) as foundational concepts across our core curriculum. However, our public administration curriculum is alarmingly absent of conversations about emotional labor. Put simply, emotional labor is emotion management and life management combined, which is unpaid, invisible work we do to keep those around us happy (Rinfret et al., 2022). In this paper we detail a semester-long research project focused on emotional labor, and why it is necessary for how we work in a diverse and changing workforce. Our pilot study examines original data collected during the spring and summer 2022 to document the experiences of 36 students enrolled in a core public administration course. The findings illustrate that using the emotional labor project (ELP) provides opportunities for us to engage in conversation with our students to change the narrative in our discipline and practice.
AB - Public administration courses often use the pillars of public administration (e.g., efficiency, effectiveness, equity, economy, accountability, responsiveness) as foundational concepts across our core curriculum. However, our public administration curriculum is alarmingly absent of conversations about emotional labor. Put simply, emotional labor is emotion management and life management combined, which is unpaid, invisible work we do to keep those around us happy (Rinfret et al., 2022). In this paper we detail a semester-long research project focused on emotional labor, and why it is necessary for how we work in a diverse and changing workforce. Our pilot study examines original data collected during the spring and summer 2022 to document the experiences of 36 students enrolled in a core public administration course. The findings illustrate that using the emotional labor project (ELP) provides opportunities for us to engage in conversation with our students to change the narrative in our discipline and practice.
KW - Emotional labor
KW - public administration foundation course
KW - semester project
UR - http://www.scopus.com/inward/record.url?scp=85164738835&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85164738835&partnerID=8YFLogxK
U2 - 10.1080/15236803.2023.2229192
DO - 10.1080/15236803.2023.2229192
M3 - Article
AN - SCOPUS:85164738835
SN - 1523-6803
VL - 30
SP - 179
EP - 193
JO - Journal of Public Affairs Education
JF - Journal of Public Affairs Education
IS - 2
ER -