Competence, collaboration, and time management: Barriers and recommendations for crowdworkers

Alexandre Lazaretti Zanatta, Leticia Machado, Igor Steinmacher

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

Software crowdsourcing development requires a continuous influx of crowdworkers for their continuity. Crowdworkers should be encouraged to play an important role in the online communities by being active members, but they face difficulties when attempting to participate. For this reason, in this paper, we investigated the difficulties that crowdworkers face in crowdsourcing software development platforms. To achieve this, we conducted a study relying on multiple data sources and research methods including literature review, peer review, field study, and procedures of grounded theory. We observed that crowdworkers face many barriers - related to competence, collaboration, and time management - when making their contributions in software crowdsourcing development, which can result in dropouts. The main contributions of this paper are: a) empirical identification of barriers faced by crowdsourcing software development crowdworkers, and b) recommendations on how to minimize the barriers.

Original languageEnglish (US)
Title of host publicationProceedings 2018 ACM/IEEE 5th International Workshop on Crowd Sourcing in Software Engineering, CSI-SE 2018
PublisherIEEE Computer Society
Pages9-16
Number of pages8
ISBN (Electronic)9781450357333
DOIs
StatePublished - May 27 2018
Externally publishedYes
Event5th ACM/IEEE International Workshop on Crowd Sourcing in Software Engineering, CSI-SE 2018, in conjunction with the 40th International Conference on Software Engineering, ICSE 2018 - Gothenburg, Sweden
Duration: May 27 2018 → …

Publication series

NameProceedings - International Conference on Software Engineering
ISSN (Print)0270-5257

Conference

Conference5th ACM/IEEE International Workshop on Crowd Sourcing in Software Engineering, CSI-SE 2018, in conjunction with the 40th International Conference on Software Engineering, ICSE 2018
Country/TerritorySweden
CityGothenburg
Period5/27/18 → …

Keywords

  • barriers
  • crowd workers
  • software crowdsourcing

ASJC Scopus subject areas

  • Software

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