College counselors' use of informal language online: Student perceptions of expertness, trustworthiness, and attractiveness

Research output: Contribution to journalArticlepeer-review

8 Scopus citations

Abstract

The purpose of this study was to examine language formality and informality in online counseling sessions. Specifically, the author compared undergraduate student (n=224) perceptions of college counselors' use of informal language and mirroring of client's formality in four mock online counseling scenarios. A multivariate analysis of covariance found significant differences between conditions. Pairwise analyses revealed that counselors who used informal language following their client's formal expressions were perceived as having less expertise. However, language mirroring seemed to moderate perceptions of expertise when counselors followed their client's informal language use.

Original languageEnglish (US)
Pages (from-to)455-459
Number of pages5
JournalCyberpsychology, Behavior, and Social Networking
Volume13
Issue number4
DOIs
StatePublished - Aug 1 2010
Externally publishedYes

ASJC Scopus subject areas

  • Social Psychology
  • Communication
  • Applied Psychology
  • Human-Computer Interaction
  • Computer Science Applications

Fingerprint

Dive into the research topics of 'College counselors' use of informal language online: Student perceptions of expertness, trustworthiness, and attractiveness'. Together they form a unique fingerprint.

Cite this