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Classifying services from a consumer perspective
Roxanne Stell, Casey L. Donoho
Business, The W.A. Franke College of (CoB)
Research output
:
Contribution to journal
›
Article
›
peer-review
28
Scopus citations
Overview
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Keyphrases
Consumer Perspective
100%
Servicescape
100%
Leisure Services
50%
Service Provider
33%
Management Decisions
16%
Casino
16%
Extended Period
16%
Knowledge-how
16%
Service Encounter
16%
Perceived Satisfaction
16%
Electronic Equipment
16%
Seat Comfort
16%
Minor League Baseball
16%
Customer Perceived Quality
16%
Desire to Stay
16%
Facility Management
16%
Physical Surroundings
16%
Cleanliness
16%
College Football
16%
Utilitarian Service
16%
Service Research
16%
Social Sciences
Service Provider
100%
Management Decision
50%
Sport
50%
Baseball
50%
Electronic Equipment
50%
Computer Science
Provider Service
100%
Research Service
50%
Facility Management
50%
Perceived Quality
50%