Chargeback and maturity of IS use

Craig A. VanLengen, James N. Morgan

Research output: Contribution to journalArticlepeer-review

13 Scopus citations


A survey of IS executives was conducted to assess their use of chargeback systems and the maturity of IS management and use. The majority of respondents reported the use of some form of chargeback system that recovered the costs of providing IS services. Findings indicate a positive relationship between sophisticated chargeback systems and most measures of maturity of IS management and use. However, a significant negative relationship was found between level of chargeback and measures of strategic use of IS.

Original languageEnglish (US)
Pages (from-to)155-163
Number of pages9
JournalInformation and Management
Issue number3
StatePublished - Sep 1993


  • Chargeback
  • End user involvement
  • IRM
  • IS cost recovery
  • IS management
  • IS maturity
  • IS stages of maturity
  • Levels of chargeback
  • Strategic IS
  • Strategic management
  • Value of information

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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