Abstract
The American Hotel & Lodging Educational Institute offers a training program for optimal guest services for hotels. The online (or in person) training program leads to a certification in guest services. It is called Guest Service GOLD Training leading to a Certified Guest Service Professional or CGSP designation. It has seven steps for the training which this paper will describe in greater depth.
| Original language | English (US) |
|---|---|
| Title of host publication | Medical Tourism and Wellness |
| Subtitle of host publication | Hospitality Bridging Healthcare (H2H) |
| Publisher | Apple Academic Press |
| Pages | 115-125 |
| Number of pages | 11 |
| ISBN (Electronic) | 9781771885065 |
| ISBN (Print) | 9781771885058 |
| DOIs | |
| State | Published - Jan 1 2017 |
| Externally published | Yes |
Keywords
- Guest
- Guest service
- Healthcare
- Hospital
- Hotel
- Role playing
- Serving
- Training
ASJC Scopus subject areas
- General Economics, Econometrics and Finance
- General Business, Management and Accounting
- General Medicine