Bringing hotel hospitality service skills to healthcare: The guest service gold training program from the educational institute of the American hotel & lodging association

Frederick J. DeMicco

doi:10.1201/9781315365671

Bringing hotel hospitality service skills to healthcare: The guest service gold training program from the educational institute of the American hotel & lodging association

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

The American Hotel & Lodging Educational Institute offers a training program for optimal guest services for hotels. The online (or in person) training program leads to a certification in guest services. It is called Guest Service GOLD Training leading to a Certified Guest Service Professional or CGSP designation. It has seven steps for the training which this paper will describe in greater depth.

Original language	English (US)
Title of host publication	Medical Tourism and Wellness
Subtitle of host publication	Hospitality Bridging Healthcare (H2H)
Publisher	Apple Academic Press
Pages	115-125
Number of pages	11
ISBN (Electronic)	9781771885065
ISBN (Print)	9781771885058
DOIs	https://doi.org/10.1201/9781315365671
State	Published - Jan 1 2017
Externally published	Yes

Keywords

Guest
Guest service
Healthcare
Hospital
Hotel
Role playing
Serving
Training

ASJC Scopus subject areas

General Economics, Econometrics and Finance
General Business, Management and Accounting
General Medicine

Access to Document

10.1201/9781315365671

Cite this

Bringing hotel hospitality service skills to healthcare: The guest service gold training program from the educational institute of the American hotel & lodging association. / DeMicco, Frederick J.
Medical Tourism and Wellness: Hospitality Bridging Healthcare (H2H). Apple Academic Press, 2017. p. 115-125.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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Bringing hotel hospitality service skills to healthcare: The guest service gold training program from the educational institute of the American hotel & lodging association

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

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