The purpose of this article is to describe and evaluate the Northern Arizona University (NAU) pilot program for delivering training and continuing-education programs to students at homes and hospitality establishments using a combination of Internet and satellite technologies. The NAU School of Hotel and Restaurant Management (SHRM) launched the pilot program in the spring of 2000 to one hotel and three homes. This investigation used a multiple-case design. The results indicate that Web-based instruction is enhanced when it is augmented with delayed satellite broadcasts of instructor-led sessions.
- Continuing-education programs
- Satellite broadcasts
- Web-based instruction
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management