Abstract
The author has worked as a director on hospital and physician’s staff and as a healthcare consultant for the past 25+ years specializing in the area of Revenue Cycle. This chapter will examine the affect the Affordable Care Act and customer service (HCAHPS) has on the healthcare industry. In addition, it will provide some PowerPoint slides to be used for training of staff.
| Original language | English (US) |
|---|---|
| Title of host publication | Medical Tourism and Wellness |
| Subtitle of host publication | Hospitality Bridging Healthcare (H2H) |
| Publisher | Apple Academic Press |
| Pages | 75-93 |
| Number of pages | 19 |
| ISBN (Electronic) | 9781771885065 |
| ISBN (Print) | 9781771885058 |
| DOIs | |
| State | Published - Jan 1 2017 |
| Externally published | Yes |
Keywords
- Affordable care act
- Financial liability
- Health benefits
- Healthcare
- Patient protection
ASJC Scopus subject areas
- General Economics, Econometrics and Finance
- General Business, Management and Accounting
- General Medicine