A disney approach to medical tourism and wellness

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations

Abstract

The author spent a part of his career working at Disney World in Orlando with the Contemporary Hotel and Wilderness Lodge. This chapter will examine the guest services, management, and leadership principles from Disney that could be applied to a healthcare environment.

Original languageEnglish (US)
Title of host publicationMedical Tourism and Wellness
Subtitle of host publicationHospitality Bridging Healthcare (H2H)
PublisherApple Academic Press
Pages95-101
Number of pages7
ISBN (Electronic)9781771885065
ISBN (Print)9781771885058
DOIs
StatePublished - Jan 1 2017
Externally publishedYes

Keywords

  • Guest
  • Healthcare
  • Hospitality
  • Patient satisfaction
  • Quality

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Medicine(all)

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